Terms & Conditions

Article 1. General

The general conditions apply to all agreements concerning online orders between First Steps Holland BV and the customer. First Steps Holland BV at all times have the right to amend these terms and conditions and the content of its website. The latest terms and conditions can be found at on this page. By placing an order on our website the customer, accepts the terms and conditions without reservation.

Article 2. Prices and Offers

Article 3. Payment

Article 4. Delivery

Article 5. Refusal of orders

A sales agreement is only reached after acceptance of the order by First Steps Holland BV. First Steps Holland BV is entitled to refuse orders or to attach special conditions to the delivery, unless otherwise specified. If an order is not accepted, First Steps Holland BV communicates this within ten (10) days after receipt of the order.

Article 6. Retention

First Steps Holland BV remains the owner of the delivered goods until the purchase price has been paid. The risk in respect of the use of products is transferred at the time the products are offered at the delivery address given by the customer. If the customer fails to take delivery of the products the resulting damages and costs are for the customer’s account.

Article 7. Returns

Orders can only be returned after consultation and approval by First Steps Holland BV, within 14 days of receipt. If the customer wishes to cancel/return the order, the customer must notify this in writing by e-mail to [email protected] The customer must immediately return the product after approval from First Steps Holland BV. The costs for returning products are for the account of the customer. Products with a discount of 50% or more cannot be exchanged or returned. Returns with too little or no postage paid will not be accepted. The product can only be returned if it is in the original, undamaged packaging. The product is in original condition, unworn/unused, unwashed and undamaged. Original tags, labels and pendants will not be removed. The original instructions for use must be present in the undamaged packaging. First Steps Holland BV reserves the right to refuse returned products or to refund only part of the amount already paid if it is suspected that the product has already been used by the customer or has been damaged. Postage date is final. After receiving the return shipment, First Steps Holland will ensure that the prepaid invoice amount is on your account within 7 working days.

Article 8. Complaints

Article 9. Guarantee and Liability

Unless expressly agreed otherwise, Dutch statutory warranty provisions apply.

Article 10. Privacy Policy

Article 11. Miscellaneous

If you give to First Steps Holland BV an address in writing, First Steps Holland BV is entitled to send all orders to that address, unless you notify to First Steps Holland BV of another address to which your orders are to be sent in writing.

If First Steps Holland BV for any length of time does not deviate from these Conditions, this will not affect its right to demand immediate and strict compliance with these conditions. You can never assert any right by virtue of the fact that First Steps Holland BV executes these conditions.

If one or more provisions of these Terms or any other agreement with First Steps Holland BV in conflict with any applicable provision, the provision will lapse and will be replaced by adopting a by First Steps Holland BV new lawful condition. First Steps Holland BV is authorized to use in the execution of your order (s) by third parties.

Article 12. Applicable law

This website and these terms are governed by Dutch law.

Photos and text are the property of First Steps Holland BV and may not be used without written consent.