Terms & Conditions

Article 1. General

The general conditions apply to all agreements concerning online orders between First Steps Holland BV and the customer. First Steps Holland BV at all times have the right to amend these terms and conditions and the content of its website. The latest terms and conditions can be found at on this page. By placing an order on our website the customer, accepts the terms and conditions without reservation.

Article 2. Prices and Offers

Article 3. Payment

Article 4. Delivery

Article 5. Refusal of orders

A sales agreement is only reached after acceptance of the order by First Steps Holland BV. First Steps Holland BV is entitled to refuse orders or to attach special conditions to the delivery, unless otherwise specified. If an order is not accepted, First Steps Holland BV communicates this within ten (10) days after receipt of the order.

Article 6. Retention

First Steps Holland BV remains the owner of the delivered goods until the purchase price has been paid. The risk in respect of the use of products is transferred at the time the products are offered at the delivery address given by the customer. If the customer fails to take delivery of the products the resulting damages and costs are for the customer’s account.

Article 7. Cooling-Off period

All items you have purchased from www.first-steps.com can be returned without reason and within 14 days after receiving the items. The purchase of items is only final after these 14 days.

If the customer wishes to cancel/return the order, the customer must notify in writing via email to [email protected]. The customer should immediately return the product to First Steps Holland BV. The cost of returning products is paid by the customer. Products with 50% discount or more cannot be exchanged or returned. Returns with insufficient or no postage returns are not accepted. The product can only be returned if it is in the original, undamaged packaging. The product is in original condition, unworn / unused, not washed and undamaged. Original tags, labels and hangers are not removed. The original instructions for use need to be present in the undamaged package. First Steps Holland BV reserves the right to refuse returned products or to reimburse only part of the amount already paid when it is suspected that the product is already used by the customer or is damaged. Returns, which are sent outside the return period (i.e. too late). Postmark date is final, will not be credited and automatically become the property of First Steps Holland BV. We reimburse the purchase cost within 30 working days of receipt of the items. Dutch law applies.

Article 8. Complaints

Article 9. Guarantee and Liability

Unless expressly agreed otherwise, Dutch statutory warranty provisions apply.

Article 10. Privacy Policy

Article 11. Miscellaneous

If you give to First Steps Holland BV an address in writing, First Steps Holland BV is entitled to send all orders to that address, unless you notify to First Steps Holland BV of another address to which your orders are to be sent in writing.

If First Steps Holland BV for any length of time does not deviate from these Conditions, this will not affect its right to demand immediate and strict compliance with these conditions. You can never assert any right by virtue of the fact that First Steps Holland BV executes these conditions.

If one or more provisions of these Terms or any other agreement with First Steps Holland BV in conflict with any applicable provision, the provision will lapse and will be replaced by adopting a by First Steps Holland BV new lawful condition. First Steps Holland BV is authorized to use in the execution of your order (s) by third parties.

Article 12. Applicable law

This website and these terms are governed by Dutch law.

Photos and text are the property of First Steps Holland BV and may not be used without written consent.